When entering a community, look around.
Evaluate the service levels by using some of the following questions:
• Was I greeted in a friendly manner?
• Did they see me immediately?
• Are the premises well-maintained, clean and safe?
• How are staff members interacting with co-workers and those receiving services?
• What is the ratio of staff to those receiving services?
• What credentials do staff members have?
• What health and safety policies are in place?
• What is the annual staff turnover?
• What complaint procedures exist? Do policies prevent reprisals?
Information from Commission on Accreditation of Rehabilitation Facilities –
“How to Choose Services for Yourself and Your Loved Ones”.